Frequently Asked Questions

Everything you need to know about your Orlando Informer order.

How long will it take for my order to ship?

Most orders are processed within 1-3 business days. Once shipped, standard domestic delivery typically takes 3-7 business days depending on your location.

What is your return policy?

We accept returns on unworn and unwashed merchandise within 30 days of delivery. Please note that certain limited-edition items may be final sale.

Do you offer international shipping?

Yes, we ship our merchandise worldwide. International shipping rates and delivery times vary by country and are calculated at checkout.

How can I track my package?

Once your order has been handed over to the carrier, you will receive an automated email containing your tracking number and a link to monitor its progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products officially licensed?

All Orlando Informer branded merchandise is designed in-house and produced with high-quality materials to ensure the best experience for our community.